At The Downtown Hope Center, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you engage with us through our website, MMS messages, and other services.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.

• Donor Information: Payment information and donation history.

• Usage Data: Information about how you interact with our website, emails, and MMS messages.

2. How We Use Your Information

The information we collect is used for the following purposes:

• To communicate with you regarding donations, events, and updates.

• To send personalized MMS messages and other forms of communication.

• To process donations securely via third-party platforms such as Stripe.

• To improve our services and website functionality.

3. How We Protect Your Information

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

We use secure payment processors to ensure your financial information is encrypted and protected.

4. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information with service providers who assist us with our operations, such as payment processors or messaging platforms, only as necessary to perform their functions.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. 

We share personal information only with service providers that help us operate our programs, such as payment processors and messaging platforms. These providers may use the information only to perform services for us, are contractually required to keep it confidential, and may not use it for their own purposes. We may also disclose information when required by law, such as in response to a subpoena or court order. 

5. Text Messaging (SMS/MMS) Program

If you opt in to receive text messages from the Downtown Hope Center, for example by texting a keyword to our number or by checking a consent box on a donation or sign-up form, we will collect your mobile phone number and your consent to receive messages. We use this information only to send you the messages you agreed to receive, such as donation receipts, updates, events, and fundraising appeals. 

Consent to receive text messages is not a condition of any donation or purchase. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. 

You can opt-out at any time by replying STOP to any message. You will receive one final message confirming your opt-out, and no further messages will be sent. For help, reply HELP or contact us at info@downtownhopecenter.org or (907) 277-4302.

6. Your Choices

You may opt out of receiving communications from us at any time by following the unsubscribe instructions in our emails or by replying STOP to any text message. 

If you have any concerns about your data or wish to update or delete your information, please contact us at info@downtownhopecenter.org

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected on this page, and we encourage you to review it periodically. 

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

The Downtown Hope Center
PO Box 202684 Anchorage, Alaska 99520
info@downtownhopecentner.org
(907) 277-4302